Employee Performance: Measuring and Improving What Really Matters
Managers and leaders often focus on achieving tangible organizational objectives. Yet when it comes to managing employee performance, these same individuals focus on activities and behaviors (i.e., what employees know or do) rather than the quality and/or quantity of...
Building an Effective Mentorship Program: Key Elements for Success
In today’s fast-paced work environment, mentorship is indispensable in cultivating professional development, enhancing employee engagement, and promoting diversity across organizations. Whether in government sectors or corporate settings, a well-structured mentorship...
Streamlining Solution Implementation for Lasting Organizational Improvement
As consultants, our most solemn task is implementing solutions that help the organization succeed. Assessing gaps is just a means to this end, and if performance improvement projects fail, they tend to fail during implementation....
Adaptive Consulting: Matching Your Approach to the Context and the Client
Consulting is an ever-evolving landscape where both the consultant and the client play pivotal roles in determining the success of a project. As highlighted in various seminal works such as Peter Block's "Flawless Consulting," Beverly Scott's "Consulting on the...
Applying Systems Thinking to Learning Experience Design
As a professional deeply involved in talent development, I consider the cornerstone of my practice to be systems thinking. This holistic approach is crucial for the success of any learning organization. When designing a broad array of learning experiences, it's...
Building Resilient Performance in the Face of Disruption
In today's rapidly changing business environment, disruption is inevitable. Disruption can significantly impact your organization and your team, whether it's new technology, shifting markets, or unexpected events. Preparing for disruption is essential to ensure your...
The Tools and Process that Create Great Strategic Plans
To truly understand the process and tools for strategic planning, it is essential to work from a comprehensive definition of strategy. According to Eliot Cohen, acclaimed professor, author, and founder of the strategies studies program at the Johns Hopkins School of...